Health Services Mapping

Published On: April 11, 2024Categories:

Client: Hellenic Ministry of Health – Center for Disease Control and Prevention – National School of Public Health (ESDY)


This project’s objective was to census 50,000 private sector providers of health services in Greece, as part of the Health Map project, which was part of a broader reform package in the Health Sector in the context of the country’s National Strategic Reference Framework (NSRF), implemented by the Greek Center for Disease Control and Prevention (KEELPNO) in collaboration with the National School of Public Health (ESDY). 

As the first phase of the primary data collection segment, the objective was to identify all health service providers and document address and contact information for all private infirmaries, private dental clinics, private pharmacies, private diagnostic centers, and private clinics in order to create the sample frame for the main survey. In its second phase, the survey recorded detailed data regarding services, equipment, establishment size, human resources, building infrastructure, etc. In the third phase, the survey records primary data concerning patient visits, number and type of examinations, and other health facility usage data.

Our Involvement 

  • Orchestrated recruitment and training of workforce: Approximately 200 enumerators, 20 field supervisors, and 20 telephone operators were trained to execute project tasks effectively.
  • Designed and implemented essential processes: Including census report design, data collection process planning, and organization.
  • Developed web-based CAPI data collection software: Tailored to project needs for efficient and accurate data gathering.
  • Established telephone help desk: Provided assistance to data collectors and censused establishments, ensuring prompt issue resolution.
  • Coordinated efforts between stakeholders: Facilitated collaboration between KEELPNO and ESDY teams at the project management level.
  • Conducted data coding, fieldwork progress reporting, and data analysis: Deriving valuable insights for decision-making and policy development.
  • Presented project results in English and Greek: Ensuring broader dissemination and accessibility to diverse stakeholders.
  • Conducted extensive data collection activities: Compiled contact information and location data from various healthcare facilities, laying the groundwork for subsequent data gathering.
  • Recorded detailed facility-level and primary data: Capturing essential information such as services provided, infrastructure, patient visits, and spending patterns.
  • Organized extensive field staff training: Seventeen 3-day training sessions held at six locations to accommodate staff assigned to non-Metropolitan areas.


The data collected were and recorded via a custom web-based CATI/CAPI protocol, for a period of two years (2011 and 2012), while the process was supported by a 12-hour daily help desk, operated by Kapa Research.

In its last phase, after data collection had been completed, Kapa was responsible for conducting the required data analysis and classification in order to create certain baseline indicators of health services that would later be updated by public health authorities on a systematic basis. The final database was incorporated into Geographic Information System (GIS) and was later incorporated into the Hellenic Ministry of Heath’s Health Atlas portal ( concerning the provision of health services available to the public.