About Us

Kapa Research was established by a group of young and dynamic research and consulting professionals, initially focusing on marketing and socio-political survey research within the Greek market.

In response to the dramatic regime changes in Eastern Europe, Kapa Research expanded its operations significantly into the Balkan countries. During this period, Kapa Research provided strategic advice to major Greek companies seeking to penetrate emerging markets. In 1993, the company made history by conducting Greece’s first-ever exit poll during the repeat election of the second electoral periphery of Athens.

Kapa Research solidifies its position as a prominent research firm in Greece, known for its meticulous methodologies and commitment to excellence while becoming the first company in the region to switch from face-to-face interviewing to telephone surveys and polling.

Company infrastructure is being developed with the purchase of real estate and the creation of three call centers in Athens, Thessaloniki and the island of Crete. These facilities support the Greek government in managing the crisis of a devastating earthquake in Athens that summer. Over 100 thousand outbound calls are made in a period of 20 days to earthquake victims, instantly addressing their small and larger daily problems.

Kapa Research played a pivotal role in establishing Greece’s first citizen hot-line (1464) in collaboration with the Ministry of Interior, facilitating direct communication between citizens and various government agencies. This initiative laid the foundation for the groundbreaking Citizen Service Centers (ΚΕΠ) developed entirely by Kapa Research, introducing the innovative “one-stop-shop” concept in the public sector. This intervention has been widely recognized as one of the most successful state initiatives aimed at enhancing citizens’ daily lives.

In 2004, Kapa Research supported the Athens Olympic Games by developing an information “ask anything” hot-line (185) servicing foreign visitors in five languages (English, French, German, Spanish, and Russian). Following this, from 2006 to 2008, Kapa Research collaborated with Harvard’s Center for Hellenic Studies to conduct a groundbreaking global survey on the Greek diaspora, conducting 15,000 interviews across five continents using CATI, CAWI, and mail methods, with a second wave repeated in 2018.

In 2009, Kapa Research moves to a historic fully renovated building of the early-20th century, a landmark located across from the National Archaeological Museum of Athens, establishing its very own research laboratory.

Building upon its domestic success, Kapa Research embarks on international expansion, entering markets across Europe, America, Asia, Africa, and Oceania. Additionally, it forms enduring partnerships with esteemed institutions such as the EU, the World Bank, the OECD, Harvard, and the London School of Economics (LSE).

Kapa Research is poised for continued success on the world stage, strategically focusing on global expansion and broadening its services and reach to remain agile and responsive to diverse client needs.