Company History
Originally founded as a local market research and strategy consulting firm, Kapa Research quickly expanded its operations internationally, earning recognition for its insightful analyses and data-driven solutions. Bolstered by strategic partnerships with esteemed institutions, Kapa Research established itself as a pioneering leader in the research industry.
Today, driven by a dedication to scientific rigor and cutting-edge technologies, Kapa Research remains at the forefront of innovation, continuously pushing boundaries to unveil real-time insights that shape the future for individuals, societies, and global markets.
From Greek Roots to Global Recognition
A 35-Year Legacy of Excellence
1990: Founding
Kapa Research was established by a group of young and dynamic research and consulting professionals, initially focusing on marketing and socio-political survey research within the Greek market.
Early 1990s: Expansion and Market Mastery
In response to the dramatic regime changes in Eastern Europe, Kapa Research expanded its operations significantly into the Balkan countries. During this period, Kapa Research provided strategic advice to major Greek companies seeking to penetrate emerging markets. In 1993, the company made history by conducting Greece’s first-ever exit poll during the repeat election of the second electoral periphery of Athens.
Mid-1990s: Innovating with New Survey Methods
Kapa Research solidifies its position as a prominent research firm in Greece, known for its meticulous methodologies and commitment to excellence while becoming the first company in the region to switch from face-to-face interviewing to telephone surveys and polling.
Late-1990s: Infrastructure Development and Crisis Response
Company infrastructure is being developed with the purchase of real estate and the creation of three call centers in Athens, Thessaloniki and the island of Crete. These facilities support the Greek government in managing the crisis of a devastating earthquake in Athens that summer. Over 100 thousand outbound calls are made in a period of 20 days to earthquake victims, instantly addressing their small and larger daily problems.
Early 2000s: Transitioning from Customer Service to Citizen Service
Kapa Research played a pivotal role in establishing Greece’s first citizen hot-line (1464) in collaboration with the Ministry of Interior, facilitating direct communication between citizens and various government agencies. This initiative laid the foundation for the groundbreaking Citizen Service Centers (ΚΕΠ) developed entirely by Kapa Research, introducing the innovative “one-stop-shop” concept in the public sector. This intervention has been widely recognized as one of the most successful state initiatives aimed at enhancing citizens’ daily lives.
Mid-2000s: Athens Olympics Support and Global Hellenism Research
In 2004, Kapa Research supported the Athens Olympic Games by developing an information “ask anything” hot-line (185) servicing foreign visitors in five languages (English, French, German, Spanish, and Russian). Following this, from 2006 to 2008, Kapa Research collaborated with Harvard’s Center for Hellenic Studies to conduct a groundbreaking global survey on the Greek diaspora, conducting 15,000 interviews across five continents using CATI, CAWI, and mail methods, with a second wave repeated in 2018.
Late-2000s: Establishing a New Research Center
In 2009, Kapa Research moves to a historic fully renovated building of the early-20th century, a landmark located across from the National Archaeological Museum of Athens, establishing its very own research laboratory.
Early 2020s: Global Reach & Strategic Partnerships
Building upon its domestic success, Kapa Research embarks on international expansion, entering markets across Europe, America, Asia, Africa, and Oceania. Additionally, it forms enduring partnerships with esteemed institutions such as the EU, the World Bank, the OECD, Harvard, and the London School of Economics (LSE).
Present: Strategic Vision for Global Leadership
Kapa Research is poised for continued success on the world stage, strategically focusing on global expansion and broadening its services and reach to remain agile and responsive to diverse client needs.
Our Values
At Kapa Research, we recognize the pivotal role research plays in driving impactful decisions. That’s why we prioritize maximizing the value of your research investment. Our core values position us as your trusted partner, unlocking the data and insights you need to navigate complex challenges and shape a better future.
Efficiency & Transparency
We unlock valuable data insights for your business through a streamlined approach. By optimizing workflows with cutting-edge technology and automation, we minimize costs and ensure your research aligns with your budget. Clear communication is paramount, fostering a collaborative environment where we define a research scope tailored to your specific needs. This results in actionable data delivered efficiently, saving you both time and resources.
Agility & Adaptability
We drive continuous improvement through an agile methodology, allowing us to quickly test and adapt to changing project requirements and unexpected findings. This ensures that your research remains relevant and delivers actionable insights. We are constantly exploring new and more efficient research methods to ensure you benefit from the latest advancements in the field.
Accuracy & Risk Mitigation
We ensure the integrity of your research through meticulous data collection, implementing rigorous quality control measures, and multi-layered verification and validation procedures to guarantee data accuracy. By utilizing a diverse range of data sources, we minimize the risk of bias and ensure the robustness of your insights. Additionally, our de-risking strategies ensure even the most complex projects are optimized for success.
Our People
For over three decades, Kapa Research has been committed to nurturing sustainable growth—empowering our employees, serving our clients, and impacting the world. Our success story is written by remarkable individuals who transcend data, serving as agents of transformation, constantly evolving, and driving our journey forward.
Today, we stand as an international team of over 100 professionals, bolstered by a network of 1,000+ trained surveyors across Europe and beyond. United by a shared vision, we aim to redefine the landscape of global business decision-making.
Meet our Team
Elli Ioannidi, PhD
Field Manager
Lazaros Papatheodosiou
Research Supervisor
Chrysa Peponi
Research Supervisor
Annette Chukwuma
Research Associate
Vasileia Giavrouta
Research Associate
Xanthi Giavrouta
Research Associate
Panagiotis Kyrgiannis
Research Associate
Maria Malacha
Research Associate
Oliver Omar
Research Associate
Nikolaos Palamiotis
Research Associate
Jolanta Szewczyk
Research Associate
Georgios Vasileiadis
Research Associate
Career Opportunities
Inside Kapa Research
At Kapa Research, we place our people’s growth and well-being at the forefront. Our supportive environment nurtures your professional development, enabling you to excel while enjoying a harmonious work-life balance. Here, your role extends beyond mere data—you play a part in crafting a brighter future for our clients and society. With a firm commitment to inclusion, we value and respect every voice and perspective.
Join our Team
At Kapa Research, we’re always on the lookout for passionate and driven individuals who share our vision and wish to contribute their skills to a rapidly evolving and respected organisation.
Join us and be part of a team where you can grow, thrive, while making a difference.