Integration of recognized refugees and beneficiaries of international protection

A multilingual telephone survey of 3,750 refugees, for a UNHCR-led study run by ETH Zurich.

Scale

3,750 individuals

Reach

Greece, nationwide

Duration

8 months, 2022

Team

40 interviewers and 4 supervisors, recruited for their languages

Effort

95 professional staff-months

Client

ETH Zurich, Immigration Policy Lab, in scientific cooperation with University College London, for a UNHCR-led study

Our role

Prime contractor for the data collection component

Period

2022

Geography

Greece, nationwide

Population

Recognized refugees and beneficiaries of international protection resident in Greece, sampled to language quotas

Mode and platform

Telephone interviewing conducted over WhatsApp, Viber and ordinary phone calls, in Survey Solutions, with text messages before and after each interview

Languages

The main languages of Greece's refugee population, with interviewers recruited for language fluency and for awareness of the cultural background and displacement history of specific respondent profiles

Quality standard

Audio recordings of two interviews per enumerator sent for quality analysis during both the pilot and main collection stages, with further recordings provided on request. Timing data recorded for every question and for total survey duration.

What the data fed

ETH Zurich's profiling of the refugee population in Greece and the subgroup analysis of integration outcomes, and the action plan for a longitudinal study

Scope of our work

✓ Sampling frame✓ Sample design✓ Questionnaire and translation✓ Programming and testing✓ Pilot✓ Recruitment and training✓ Fieldwork✓ Monitoring✓ Back-checks and quality control✓ Data cleaning and weighting✓ Delivery✓ Reporting and dissemination

Results

3,750 interviews completed, with a 100-interview pilot run first to language quotas. Respondents received phone credit compensation within 72 hours of their interview, managed by a dedicated task force set up for the purpose.